The SERVPRO Water Damage Process

8/5/2021 (Permalink)

If a water loss does occur in your home or business, you can call on our SERVPRO team to help quickly and efficiently.

Why choose us? SERVPRO of Southwest Wichita has a team of highly trained water damage specialists. Water restoration in homes and commercial buildings is a big part of our business, and we are ready with the expertise and experience to tackle whatever job you have. When you call us to help, we lay it out in a step-by-step process, so you are a part of and knowledge of what we are doing to restore your building.

Step 1: Emergency Contact

Water damage can be stressful, chaotic, and confusing. That’s why when you call us, we are here to help guide you through the process. We are available 24 hours a day, 7 days a week, 365 days a year. Immediate action is crucial when a water emergency strikes, save our number in your phone so that way you never have to worry again (316) 260-9011.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?
• How many rooms are affected?

Step 2: Inspection and Damage Assessment

When our team arrives, we will do a detailed inspection of your home or business. We need to be able to determine the extent of the damage so we can provide you with the correct plan of action. If you haven’t already, we will try to locate the source of the moisture in your home or business so you can get it stopped it as soon as possible. We also will have to identify the classification of water, for more information on that check out our blog post on “How the Cleanliness of Water Can Affect Your Water Damage.” The level of contamination the water has will effect the restoration process. We will also check to see how far the moisture has traveled and move furniture or other items.

Step 3: Water Removal/ Water Extraction

After the inspection is done, we can start the water extraction process. We use pumps and vacuums to quickly remove the water from your property. We also offer a Move-Out Service is needed, we recommend this is your home or business will require extensive restoration or cleaning. After water removal we then inspect the carpet pad and carpet to see if it needs to be removed.

Step 4: Drying and Dehumidification

After the removal of water things may appear dry but they are still wet to the touch. Most building materials are porous and will retain water. This retained water can cause warping, deterioration, and mold damage. We will then use our air movers and dehumidifiers to dry        your home or business. We check the moisture levels daily to monitor the drying process.                                                         

Step 5: Cleaning and Repair

After the drying process your home or business will most likely require professional cleaning services. SERVPRO of Southwest Wichita specializes in restoring content damaged by fire, water, or mold.  Flooding and water damaged items have a very distinct odor, we are trained to identify and eliminate those offensive odors. We are also here to help with removal and disposal of any beyond repair materials.

Step 6: Reconstruction

The final step in the water damage process is reconstruction which is when we take the steps to get your home or business to its preloss conditions. It may involve smaller repairs such as drywall removal and installation, painting, and installing new carpet, or may require larger repairs.

If you are experiencing a water damage loss call us on our emergency line: 316-260-9011.